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# Guidelines for Project Maintainer moderation
Remember these aren't rules, there's simply suggestions project maintainers are
free to use when moderating projects on Freedesktop - especially when using
Gitlab.
## Dealing with Spam
If possible or unless told otherwise, don't report spam through Gitlab's
reporting system. Because of how much spam we get, we've setup a spam bot
that project maintainers can use instead to prevent the pipes from getting
clogged up - and get a much faster response. When you see spam:
* If it's an issue or a merge requeest, add the "spam" label to it on Gitlab.
This will hide the comment immediately
* If it's a comment, react with the do not litter emoji 🚯 and the bot will
do its civic duty
Note that the bot isn't setup by default, but can be setup for any project
on freedesktop's gitlab. See
https://gitlab.freedesktop.org/freedesktop/damspam for information on how
to do this
## Documenting incidences
Document things first and foremost, such as with screenshots
The biggest reason for this: Gitlab *does not* keep an edit history for
comments, nor does it keep track of deleted comments. Once something has
been removed or edited it's gone. Taking record of incidents can help the
CoC team act on those when/if you reach out to them - as it makes it much
easier to spot repeated patterns of behavior.
## Inappropriate comments
If you come across a comment that feels inappropriate or hinders a healthy discussion, consider one of the following actions:
* Editing the comment with a canned response such as:
* "This comment has been removed as discussion about Foo is off-topic,
and should be discussed in its own issue"
* "This comment has been hidden due to inflammatory language, please
assume good faith when participating in discussions."
* You can also delete the comment
* You can also add a spoiler tag when editing the comment, to keep the body
of the comment intact - but collapse it by default.
## Limit engagement with problematic comments to moderating them
Trying to argue with someone or accuse them of wrongdoing will many times
make a situation worse, and can also complicate things from the perspective
of the CoC team. When problematic behavior occurs, it's recommended to keep
responses brief and to the point - and to reach out to the code of conduct
team if moderating the discussion fails.
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