Add support page

Imported from spice-space.org

Signed-off-by: Pavel Grunt <pgrunt@redhat.com>

1 files changed, 59 insertions, 0 deletions

diff --git a/content/pages/support.rst b/content/pages/support.rst
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+Support
+###############################################################################
+
+:slug: support
+:submenu: documentation
+:modified: 2015-10-20 10:20
+
+.. _Spice User Manual: spice-user-manual.html
+.. _spice for newbies: {filename}/static/docs/spice_for_newbies.pdf
+.. _Spice list archive: http://lists.freedesktop.org/archives/spice-devel/
+.. _opened bugs: https://bugs.freedesktop.org/describecomponents.cgi?product=Spice
+.. _bug-tracker: https://bugs.freedesktop.org/enter_bug.cgi?product=Spice
+.. _feature-tracker: https://bugs.freedesktop.org/enter_bug.cgi?product=Spice&component=RFE
+.. _Features: features.html
+.. _search: https://bugs.freedesktop.org/query.cgi?product=Spice
+.. _opened RFEs: https://bugs.freedesktop.org/buglist.cgi?component=RFE&list_id=560478&product=Spice&resolution=---
+
+Using Spice for the first time?
++++++++++++++++++++++++++++++++
+
+`Spice user manual`_ provides all the information on how to get, build, install and use Spice. You can also read `Spice for newbies`_ in case you want to have a better understanding about Spice architecture and features.
+
+Need help using Spice?
+++++++++++++++++++++++
+
+Many questions can be answered in the `Spice user manual`_ and the `Spice list archive`_. If you can't find the answer there, post your question to spice-devel@lists.freedesktop.org. Be sure to detail your issue so that we can offer the best response.
+
+Have some feedback to share?
+++++++++++++++++++++++++++++
+Spice project would like to have your feedback - either negative or positive. Please post your feedback to spice-devel@lists.freedesktop.org.
+
+Found a bug? Want to help and report?
++++++++++++++++++++++++++++++++++++++
+1. Look at `opened bugs`_ to see whether it is a known bug.
+
+  - There is no need to open a new bug in case it is a known bug, but optionally you can add your comment to the existing bug report or add yourself to the CC list.
+  - In case you are not using the latest version of Spice, upgrade and see if it was resolved.
+
+2. Open a new bug report in Spice `bug-tracker`_ that follow these guidelines:
+
+  - Write clear and detailed description of the bug.
+  - Provide instructions on how to reproduce the bug.
+  - Specify the relevant components and their versions.
+  - Attach relevant logs.
+
+    - Spice server send its log messages to stdout, so you will need to redirect QEMU stdout to a file in order to have a server log file.
+    - Linux Spice client log is /tmp/spicec.log, Windows Spice client log is in %temp%\spicec.log.
+
+  - Provide the necessary information:
+
+    - Crash - provide the crash message.
+    - Client bug - specify the OS type and version.
+    - Wrong rendering - attach a screen shot. (You will have to take client screen shot so make sure that the cursor is not on Spice window area while taking the screen shot).
+
+Your help for tracking down the bug is very important, so please try to be as cooperative as possible and help us resolve the bug. 
+
+Like to have a new feature?
++++++++++++++++++++++++++++
+First look at Spice `opened RFEs`_ or `search`_ to see whether it was already requested. In addition, refer to the Features_ page. If it was not requested you can submit your request in Spice `feature-tracker`_ using a clear and detailed description.