[help] Updates to create-account, import-account, and offline-contacts

3 files changed, 79 insertions, 112 deletions

diff --git a/help/C/create-account.page b/help/C/create-account.page
index a81e72b2..d273287e 100644
--- a/help/C/create-account.page
+++ b/help/C/create-account.page
@@ -1,15 +1,16 @@
 <page xmlns="http://projectmallard.org/1.0/"
-      type="topic"
+      xmlns:e="http://projectmallard.org/experimental/"
+      type="topic" style="task"
       id="create-account">
 
   <info>
     <link type="guide" xref="index#accounts"/>
     <link type="seealso" xref="add-account"/>
-    <desc>
-      Register an account with one of the supported messaging services.
-    </desc>
+    <desc>Register for an account with one of the supported messaging services.</desc>
     <revision pkgversion="2.28" version="0.1" date="2009-06-21" status="draft"/>
-    <revision pkgversion="2.28" version="0.2" date="2009-08-07" status="review"/>
+    <revision pkgversion="2.28" version="0.2" date="2009-08-07" status="review">
+      <e:review by="shaunm@gnome.org" date="2009-09-02" status="done"/>
+    </revision>
     <credit type="author">
       <name>Milo Casagrande</name>
       <email>milo@ubuntu.com</email>
@@ -54,57 +55,60 @@
   <section id="salut">
     <title>People Nearby</title>
 
-    <p>You do not need to create an account to use this feature.  This service works
-    whenever you are connected to a local network, such as a wireless hotspot.  It
-    automatically finds all other users on the network who are also using this
-    service.</p>
+    <p>You do not need to create an account with a service provider to use this
+    feature.  This service works whenever you are connected to a local network,
+    such as a wireless hotspot.  It automatically finds all other users on the
+    network who are also using this service.</p>
 
     <p>For more information, see <link xref="salut-protocol" />.</p>
   </section>
 
   <section id ="sip-services">
-    <title>Telephony Services</title>
+    <title>SIP</title>
 
-    <p>
-      These services will let you do voice call over the Internet with
-      other people using the same service or even to normal phones.
-    </p>
+    <p>SIP is an open system which allows users to have audio and video
+    conversations over the Internet.  You need to create an account with
+    a SIP provider.  You can communicate with all other SIP users,
+    regardless of which SIP provider they use.</p>
 
-    <list>
-      <item>
-        <p>
-          <link href="https://www.ekiga.net/index.php?page=register">Ekiga</link>
-        </p>
-      </item>
-      <item>
-        <p>
-          <link href="https://signup.sipphone.com/new-users/app?class=NewUser;proc=start">Sipphone</link>
-        </p>
-      </item>
-    </list>
+    <p>There are a number of popular free SIP account providers; one
+    popular provider is <link
+    href="https://signup.sipphone.com/new-users/app?class=NewUser;proc=start">Sipphone</link>.</p>
 
-    <note>
-      <p>
-        In order to call normal phones over the Internet, you may need
-        to subscribe to a paid service. For more information, please
-        refer to the instructions provided on the website of the
-        service you will use.
-      </p>
+    <note style="warning">
+      <p>Due to technical differences, the free <link
+      href="https://www.ekiga.net/index.php?page=register">Ekiga.net</link>
+      service does not currently work with <app>Empathy</app>.</p>
     </note>
+
+    <p>Some SIP providers allow you to call normal phones from your computer.
+    Generally, you will need to subscribe to a paid service for this feature.</p>
   </section>
 
   <section id="irc">
     <title>IRC</title>
 
-    <comment>
-      <p>you don't need an account, but mention and cross-link nick registering
-      and server password stuff</p>
-    </comment>
+    <p>You do not need to register for an account to use IRC.  Although you specify
+    a nickname when you add an IRC account to <app>Empathy</app>, this nickname is
+    only established each time you connect.  If another user is using the nickname,
+    you will need to choose a new nickname.</p>
+
+    <p>Some IRC networks use a service called NickServ to allow users to protect
+    thier nicknames.  See <link xref="irc-nick-password"/> for more information.</p>
+
+    <p>Some IRC servers are password protected.  You will need to know the password
+    to connect to these servers.  Generally, these are private IRC networks.</p>
   </section>
 
   <section id="proprietary-services">
     <title>Proprietary Services</title>
 
+    <p>There are many proprietary instant messaging services that have been
+    developed by different companies or organizations.  <app>Empathy</app>
+    allows you to connect to an existing account for most popular services.
+    To create a new account with one of these services, you will need to
+    visit the service’s web site and agree to its terms of use.</p>
+
     <list>
       <item>
         <p>
@@ -113,11 +117,6 @@
       </item>
       <item>
         <p>
-          <link href="http://www.google.com/talk/">Google Talk</link>
-        </p>
-      </item>
-      <item>
-        <p>
           <link href="https://www.icq.com/register/">ICQ</link>
         </p>
       </item>
diff --git a/help/C/import-account.page b/help/C/import-account.page
index 19b016a2..52c34620 100644
--- a/help/C/import-account.page
+++ b/help/C/import-account.page
@@ -1,14 +1,18 @@
 <page xmlns="http://projectmallard.org/1.0/"
-  type="topic"
-  id="import-account">
+      xmlns:e="http://projectmallard.org/experimental/"
+      type="topic" style="task"
+      id="import-account">
 
   <info>
     <link type="guide" xref="index#accounts"/>
     <link type="seealso" xref="add-account"/>
     <link type="seealso" xref="remove-account"/>
-    <desc>Import an existing account to <app>Empathy</app>.</desc>
+    <desc>Import an account from another instant messaging application.</desc>
     <revision pkgversion="2.28" version="0.1" date="2009-08-22" status="draft"/>
     <revision pkgversion="2.28" version="0.2" date="2009-08-22" status="review"/>
+    <revision pkgversion="2.28" version="0.3" date="2009-09-02" status="review">
+      <e:review by="shaunm@gnome.org" date="2009-09-02" status="done"/>
+    </revision>
     <credit type="author">
       <name>Peter Haslam</name>
       <email>peter.haslam@freenet.de</email>
@@ -17,6 +21,10 @@
       <name>Milo Casagrande</name>
       <email>milo@ubuntu.com</email>
     </credit>
+    <credit>
+      <name>Shaun McCance</name>
+      <email>shaunm@gnome.org</email>
+    </credit>
     <copyright>
       <year>2009</year>
       <name>GNOME Documentation Project</name>
@@ -26,63 +34,30 @@
 
   <title>Import an existing account</title>
 
+  <p>The first time you run <app>Empathy</app>, it will offer to import your
+  accounts from other instant messaging applications.  Currently, the only
+  supported application is <app>Pidgin</app>.</p>
+
   <steps>
     <item>
-      <p>
-	      From the <gui>Contact List</gui> window, do one of the following:
-      </p>
-      <list>
-        <item>
-          <p>
-            Press <key>F4</key>.
-          </p>
-        </item>
-        <item>
-          <p>
-            Choose <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq>.
-          </p>
-        </item>
-      </list>
-    </item>
-    <item>
-      <p>
-        Click on <gui>Import Accounts...</gui>.
-      </p>
+      <p>Run <app>Empathy</app> for the first time.  An assistant will offer
+      you a number of options to create new accounts.</p>
     </item>
     <item>
-      <p>
-        From the <gui>Import Accounts</gui> dialog, select the <gui>Import</gui>
-        check-box next to the accounts you want to import.
-      </p>
+      <p>Select <gui>Yes, import my account details from</gui> and click
+      <gui>Forward</gui>.</p>
     </item>
     <item>
-      <p>
-        Click <gui>OK</gui> to import the accounts to <app>Empathy</app>.
-      </p>
+      <p>Select the check box next to each account you wish to import.</p>
     </item>
     <item>
-      <p>
-        To enable the new account, select the
-         <gui>Enabled</gui> check-box next to
-         the name of the account in the box on the left of the dialog.
-      </p>
+      <p>Click <gui>Apply</gui>.</p>
     </item>
   </steps>
 
-  <note style="tip">
-    <p>
-      If you want to change the name that identifies the account in the <gui>Accounts</gui>
-      dialog, double-click on the name of the account in the box on the left of the dialog
-      and type the new name.
-    </p>
-  </note>
-
   <note>
-    <p>
-      At the moment <app>Empathy</app> can import accounts only from the instant 
-      messaging program <app>Pidgin</app>. For more information about <app>Pidgin</app>,
-      see the <link href="http://www.pidgin.im/">Pidgin website</link>.
-    </p>
+    <p>It is not currently possible to import accounts after you have completed
+    the first-run assistant.</p>
   </note>
 
 </page>
diff --git a/help/C/offline-contacts.page b/help/C/offline-contacts.page
index b3f30f6c..07c5c775 100644
--- a/help/C/offline-contacts.page
+++ b/help/C/offline-contacts.page
@@ -1,14 +1,15 @@
 <page xmlns="http://projectmallard.org/1.0/"
-  type="topic"
-  id="offline-contacts">
+      xmlns:e="http://projectmallard.org/experimental/"
+      type="topic" style="task"
+      id="offline-contacts">
 
   <info>
     <link type="guide" xref="index#accounts"/>
-    <desc>
-      How to see the contacts that are not online.
-    </desc>
+    <desc>See all of your contacts, even those that are not online.</desc>
     <revision pkgversion="2.28" version="0.1" date="2009-06-24" status="draft"/>
-    <revision pkgversion="2.28" version="0.2" date="2009-07-21" status="review"/>
+    <revision pkgversion="2.28" version="0.2" date="2009-07-21" status="review">
+      <e:review by="shaunm@gnome.org" date="2009-09-01" status="done"/>
+    </revision>
     <credit type="author">
       <name>Milo Casagrande</name>
       <email>milo@ubuntu.com</email>
@@ -20,25 +21,17 @@
     <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude"/>
   </info>
 
-  <title>Display offline contacts</title>
+  <title>Show offline contacts</title>
+
+  <p>Normally, <app>Empathy</app> only shows your contacts that are currently
+  online.  You can show all of your contacts instead, including those that
+  are offline.</p>
 
   <steps>
     <item>
-      <p>
-        From the <gui>Contact List</gui> window, perform one of the following:
-      </p>
-      <list>
-        <item>
-          <p>
-            Choose <guiseq><gui>View</gui><gui>Offline Contacts</gui></guiseq>.
-          </p>
-        </item>
-        <item>
-          <p>
-            Press <keyseq><key>Ctrl</key><key>H</key></keyseq>.
-          </p>
-        </item>
-      </list>
+      <p>From the <gui>Contact List</gui> window, choose <guiseq><gui>View</gui>
+      <gui>Offline Contacts</gui></guiseq>, or press <keyseq><key>Ctrl</key>
+      <key>H</key></keyseq>.</p>
     </item>
     <item>
       <p>